Privacy Information

Privacy Information

PROCESSING OF PERSONAL DATA

Adensen Furniture Ltd (registry code 14242422) is located in Valga County, Valga, Pärna pst 11-3, 68207, phone (+372) 51919817 and e-mail info@adensenfurniture.com.

What personal data is being processed

  • name, phone number and email address;
  • delivery address;
  • Bank account number;
  • cost of goods and services and payment related information (purchase history);

The purpose for which personal data are processed

Personal information is used to manage customer orders and deliver goods.

Purchase history data (date of purchase, item, quantity, customer details) is used to compile an overview of purchased goods and services and to analyze customer preferences.

The bank account number is used to refund payments to the customer.

Personal data such as email, telephone number, customer name is processed to resolve issues related to the delivery of goods and services (customer support).

The web store user IP address or other network identifiers are processed to provide the web store as an information society service and to generate statistics on web usage.

Legal basis

Personal data are processed for the purpose of executing the contract with the client.

The processing of personal data takes place in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).

Recipients to whom personal data are transmitted

Personal information is passed to online store customer support to manage purchases and purchase history, and to resolve customer issues.

In addition, Adensen Furniture OÜ shall forward the personal data necessary for making payments to the authorized processor Maksekeskus AS.

The name, phone number and e-mail address will be forwarded to the transportation provider of your choice. In the case of goods delivered by courier, the address of the customer shall be provided in addition to the contact details.

If the online store is accounted for by a service provider, personal data will be transferred to the service provider for accounting purposes.

Personal information may be transferred to information technology service providers if this is necessary to ensure the functionality of the web store or data hosting.

Security and data access

Personal data is stored on servers located in the territory of a Member State of the European Union or countries that are members of the European Economic Area. Data may be transferred to countries that have been assessed by the European Commission as having an adequate level of data protection and to US companies that are affiliated with the Privacy Shield framework.

Access to personal information is available to online store staff who can access personal information to resolve technical issues related to the use of the online store and to provide customer support.

The Web Store implements appropriate physical, organizational and IT security measures to protect personal information from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.

The transfer of personal data to authorized processors of the web store (eg transport service provider and data hosting) is subject to agreements with the web store and the authorized processors. Controllers are obliged to provide appropriate safeguards for the processing of personal data.

Access and rectification of personal data

To access your personal information, please send an inquiry to our email address info@adensenfurniture.com

Withdrawal of consent

If personal data is processed with the customer’s consent, the customer has the right to withdraw the consent by notifying customer support via email.

Preservation

Closing an online store customer account will delete personal information unless it is necessary to maintain such data for accounting or consumer dispute resolution purposes.

If a purchase is made without a client account in the online store, the purchase history is kept for three years.

Maksetega ja tarbijavaidlustega seotud vaidluste korral säilitatakse isikuandmed kuni nõude täitmiseni või aegumistähtaja lõpuni.

Raamatupidamise jaoks vajalikud isikuandmed säilitatakse seitse aastat.

Kustutamine

Isikuandmete kustutamiseks tuleb võtta ühendust klienditoega e-posti teel. Kustutamistaotlusele vastatakse mitte hiljem kui kuu aja jooksul ning täpsustakse andmete kustutamise perioodi.

Ülekandmine

E-posti teel esitatud isikuandmete ülekandmise taotlusele vastatakse hiljemalt kuu aja jooksul. Klienditugi tuvastab isikusamasuse ja teavitab isikuandmetest, mis kuuluvad ülekandmisele.

Otseturustusteated

E-kirja aadressi ja telefoninumbrit kasutatakse otseturundusteadete saatmiseks, kui klient on andnud vastava nõusoleku. Kui klient ei soovi saada otseturustusteateid, siis tuleb valida e-kirja jaluses vastav viide või võtta ühendust klienditoega.

Kui isikuandmeid töödeldakse otseturunduse eesmärgil (profileerimine), on kliendil õigus oma isikuandmete nii algse kui ka edasise töötlemise, sealhulgas otseturundusega seotud profiilianalüüsi tegemise suhtes igal ajal vastuväiteid esitada teavitades sellest kliendituge e-posti teel.

Vaidluste lahendamine

Isikuandmete   töötlemisega   seotud                         vaidluste                         lahendamine   toimub                         klienditoe        vahendusel info@adensenfurniture.com